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Product: CrowPi2 SKU: SER35002P
Question:

Screen not displaying.  

Answer:

1. Check power supply. 

2. Inspect HDMI cables for damage or bending. 

 

Product: CrowPi2 SKU: SER35002P
Question:

Storage compartment dimensions.  

Answer:

147 x 78 x 9.5 mm (5.787 x 3.071 x 0.374 inches).  

Product: CrowPi2 SKU: SER35002P
Question:

Mouse/keyboard configuration issues.  

Answer:

- General pairing steps: https://www.youtube.com/watch?v=N3sRteGedFc 

- If only one device is unresponsive: Re-pair in sequence (mouse first, then keyboard).  

Product: CrowPi2 SKU: SER35002P
Question:

RGB Matrix course not working.  

Answer:

Reinstall the RGB matrix library via command line. Reference: 

https://github.com/jgarff/rpi_ws281x/issues/384 

https://github.com/jgarff/rpi_ws281x/issues/483. 

 

Product: CrowPi2 SKU: SER35002P
Question:

RGB Matrix course not working.  

Answer:

Reinstall the RGB matrix library via command line. Reference: 

https://github.com/jgarff/rpi_ws281x/issues/384 

https://github.com/jgarff/rpi_ws281x/issues/483. 

 

Product: CrowPi2 SKU: SER35002P
Question:

Scratch3 fonts are too small.  

Answer:

Scratch3 font size cannot be adjusted directly. You may change the system resolution, but this may reduce display quality.  

Product: CrowPi2 SKU: SER35002P
Question:

Forgot software account password.  

Answer:

Reset the password. If security questions are also forgotten, the original account cannot be recovered.  

Product: CrowPi2 SKU: SER35002P
Question:

Can I install software on other systems?  

Answer:

No.  

Product: CrowPi2 SKU: SER35002P
Question:

Where can I download the image?  

Answer:

Download link: https://drive.google.com/drive/folders/1t1y2QquIdJA15HHh3UxEnXWlib2j1T6X.  

Product: CrowPi SKU: SES14002K
Question:

Blue/black screen issues.  

Answer:

1. Check cable connections for correctness. 

2. Inspect cables for damage. 

3. If the screen timed out due to inactivity, restart and disable "Auto Screen Off" (see link in the lock screen FAQ).