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Product: CrowPane hmil basic ESP32 2.4 inch SKU: DIS03024H-1
Question:

Does someone have the 2.4 inch display working with LovyanGFX?

Answer:

Please note that:

1. Touch correction requires modifying data according to the actual situation of the screen

2. If your hardware version is V2.2, the pins need to be modified according to the new schematic

https://forum.elecrow.com/discussion/844/esp32-2-4-inch-with-lovyangfx-set-up-file#latest

Product: CrowPane hmil basic ESP32S3 3.5 RGB Terminal SKU: DLC35010R
Question:

Need a working example for the 3.5 RGB Terminal?

Answer:

The 3.5'' RGB ESP32 Terminal doesn't support ESPHome.

Product: CrowPane hmil basic ESP32 7 inch SKU: DIS08070H-1
Question:

CrowPanel HMI 7" Lesson 13 ESPHome?

Answer:

Here's the ESPHome demo for the CrowPanel 7-inch ESP32 display: 

https://www.elecrow.com/wiki/CrowPanel_ESP2_7.0-inch_with_ESPHome.html.

Product: CrowPane hmil basic ESP32 5/7 inch SKU: DIS08070H-1
Question:

Hello, I just tried to follow the Course guides, with the idea I just wanted to test bluetooth on the 5inch panel version.

Answer:

The chip of the 5-inch HMI is ESP32 S3, which doesn't support classic Bluetooth.

And for the error message, please check if the setting is correct(please refer to https://www.elecrow.com/wiki/ESP32_Display_5.0-inch_HMI_Arduino_Tutorial.html#upload-the-code )

Product: CrowPane hmil basic ESP32 5 inch SKU: DIS07050H-1
Question:

Can you confirm that the USB port on this device is limited just to a serial connection? e.g. Think device can never act a hid device.

Answer:

the USB port of this device is only intended for serial connection and does not support HID device functionality. This means that it cannot be used as an HID keyboard or any other HID device, such as a mouse or touch screen.

Due to the limited pins of the ESP32 chip, the D+and D - pins are used as serial ports, so the current version does not support USD HID.

Product: The basic lora gateway SKU: CRT01262M
Question:

I can not connect to wifi of basic lora gateway module. This module with black box and ssid ELECROW-GW1C. I am not successful with PC or Phone or Laptop.

Answer:

To connect to the ELECROW-GW1C Wi-Fi, use the password "12345678". If unsuccessful, ensure the gateway's firmware is correctly uploaded and reset the configuration by holding the "BOOT" button for 3 seconds.

uploaded the code to the Gateway module according to this wiki 

https://www.elecrow.com/wiki/lora-basic-gateway-module.html

Product: CrowPanel HMI 3.5'' pico rp2040 SKU: DIS01135P-1
Question:

Erasing the firmware and bootloader of the CrowPanel 3.5 HMI pico, how to recover it, and other case issues with this motherboard?

Answer:

If you've erased the firmware and bootloader on your CrowPanel 3.5 HMI, check the manufacturer's website or support forums for recovery files. You may also need to contact their customer support for official firmware restoration. Let me know if you need help finding resources!

https://forum.elecrow.com/discussion/843/ive-nuked-crowpanel-3-5-hmi-please-help-need-default-firmware-and-bootloader#latest

Product: CrowPane hmil basic ESP32 7 inch SKU: DIS08070H-1
Question:

the screen is now unresponsive. A red led is on in the back but there is no other sign of life. Perhaps foolishly I did the same with another (new from box) Crowpanel 7.0 - same result. Before the upload the system showed the lvgl demo, but after the upload it is apparently a brick.

Board selection is set to Elecrow Crowpanel 7.0p.

I didn't see any mention of this in discussions so far. Does anyone have any ideas?

Answer:

The hello world program you downloaded is an example that comes with the Arduino_GFX library and has not been configured according to the hardware circuit of CrowPanel, so it will show black screen.

Please refer to this series of courses to explore CrowPanel:

https://youtube.com/playlist?list=PLwh4PlcPx2GcKJ17Z_xcAxQoh-Tmms_X1&si=3MFwtNQdh1jzqGpu.

Product: VISUAL_TFT_Build SKU: 1
Question:

I am trying to install the VISUAL_TFT_Build.4.6.1 MENU EDITOR for Arduino, on Window 11.

I get the following message.

Attached graphic VISUAL TFT

What is the reason, it needs a PLUGINS

Answer:

Please run as an administrator when installing the software.

Product: lora ra-08h module SKU: CRT01261N
Question:

hello, i am trying to boot the ra-08h module on the dev board but it does not seem to want to start. Is there a button combination that I should be pressing. On the wiki it just says long press download to install a firmware update which there is no download button on the board itself.

Answer:

The boot button is the download button. Please follow the following instruction to let the board enter download mode: