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Product: 测试666 SKU: SES14002K
Question:

这是一条测试 ?

Answer:

是的!

Product: Wizee 7inch 800*480 RS232/TTL serial screen HMI touch display SKU: DIS71958P
Question:

Where can I find the files used for the Lessons of this device on YouTube?

Answer:

Pls download the files via the links below:. Hope this is the file you want .

https://www.elecrow.com/download/HMI/Project_DEMO.zip 


Product: thinknode m2 SKU: CIL13002M
Question:

Can I add a gps to the thinknode m2 device? I bought it without reading carefully that it did not have one as standard and I do need one for my use case.




Answer:

I'm very sorry. You can't add GPS on it. This device does not have this function/ interface reserved.

Product: CrowPanel ESP32 1.54inch E-paper HMI Display;DIE09154S SKU: DIE09154S
Question:

what kind of battery can i use for the 1.54 inch e-paper hmi display?

Answer:

Voltage requirement: 3.7V, interface type: SH1.0-2Pin socket. Just purchase the battery that meets these specifications and connect it directly. 

It needs to be purchased from another website. We don't have it here.

Product: CrowPanel 7inch -HMI ESP32 Display 800x480 RGB TFT LCD Touch Screen;DIS08070H SKU: DIS08070H
Question:

I tried everything and watched your videos, but the screen is just black.

Answer:

Was the screen normal when you received it from us ?


Can you please try downloading the factory firmware to the device and see if the screen displays normally? This will help rule out hardware issues.


Factory firmware:


https://github.com/Elecrow-RD/CrowPanel-7.0-HMI-ESP32-Display-800x480/tree/master/factory_firmare 


Product: ThinkNode M1 SKU: CIL12901M-1
Question:

Could you please provide instructions on how to update the device firmware?





Answer:

This page provides instructions on firmware update:

https://www.elecrow.com/wiki/ThinkNode-M1_Transceiver_Device%28Meshtastic%29_Power_By_nRF52840.html#burning-firmware 


Product: DIS85801D ;8inch Touchscreen IPS Display 1280x800 Small Portable Monitor SKU: DIS85801D
Question:

can this display(DIS85801D ) work with iPhone 15?

Answer:

No, it cannot.

Product: CrowView Note SKU: CRV12014K-1
Question:

Hi, unfortunately I'm having an issue with my CrowView Note... the keyboard and mouse work intermittently. I'm using it with a Raspberry Pi 5. I was wondering if perhaps there is a fault with the USB adapter.

Answer:

Please kindly troubleshoot and locate the issue. For example:


1. Try connecting directly with a USB and HDMI cable instead of the USB adapter.


2. Alternatively, connect the Crowview Note directly to a Windows computer instead of the  Raspberry Pi , then see if the keyboard and mouse function properly.

Product: DIS08001R;SH080T SKU: DIS08001R
Question:

i have this screen : DIS08001R(SH080T ),the touch function is not functioning well , how to fix this issue





Answer:

1. First, make sure you've connected a USB cable from your computer to the monitor's USB port.


2. Then, make sure the USB cable is a data-capable one. Some USB cables only have charging capabilities, not data transfer capabilities. You can also try using a different USB cable.


3. If you still experience issues, please take a video and send it to us for further analysis. Please include all the steps/tests and the problem/faulty symptoms in the video.

Product: Crowview Note SKU: CRV12014K-1
Question:

 I'm having an issue with my CrowView Note... the keyboard and mouse work intermittently. I'm using it with a Raspberry Pi 5. I was wondering if perhaps there is a fault with the USB adapter. 

Answer:

Please kindly troubleshoot and locate the issue. For example:


1. Try connecting directly with a USB and HDMI cable instead of the USB adapter.


2. Alternatively, connect the Crowview Note directly to a Windows computer instead of the  Raspberry Pi , then see if the keyboard and mouse function properly.